Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
That’s odd - You have data, so can access the mobile internet, you are receiving texts but cannot make calls ?
You obviously have coverage, otherwise you wouldn’t be receiving texts and be able to use the mobile internet connectivity.
Have you somehow restricted outgoing calls in your phone’s settings ?
What phone is it ?
No I believe its a bad rollout of Volte my phone is volte capable but smartys implemented version doesnt work with my phone. Alot of people are having this issue and smarty are doing nothing about it other than telling you to file a complaint. Im just gonna do 1 pass at complaints then contact the watchdog for breach of consumer rights as they didnt bother informing customers they were modifying there network. Once the watchdog replys i'll take it to small claims, it'll be worth a few hundred for consumer rights act breach.
DanielD_1707217 Please see reply on your other post.
