Forum Discussion
Missing 12gb extra
Hiya,
We're sorry to hear that the promotion is not showing up on renewal. Please contact our Support team and they will be able to look into this for you.
- paddywvw01-01-2023SMARTY Commentator
When I tried to swap to the 12GB for £8 via the app, the next screen tells me I have chosen the 4GB for £6 - and I obviously haven't. Your app is very broken and trying to contact customer service is appalling through the chat portal and just a waste of time. Can someone just make it work please?
- HuongTr_115496922-12-2022SMARTY Maverick
It happened to me as well. Does everyone join in this promotion have to report this to customer service or you guys will fix it on your side?
- SquPaulStephen01-01-2023SMARTY Maverick
Sometimes da double data (60GB for 30GB)does not show up on my dashboard but I always get the 60GB data, no matter what it says on Dboard. Could be gremlins lolz but 'nice' ones for me!