Forum Discussion

Starman_1422071's avatar
Starman_1422071
SMARTY Pioneer
12-12-2022

Missing 12gb extra

I was invited by name on my dashboard to switch to the £8 bundle with double the usual data 24gb instead of 12 gb, to my shock this morning it has been added on renewal today but only 12gb, has anyon...
Chaning plans
Mike's avatar
Mike
Team SMARTY
12-12-2022

Hiya,

We're sorry to hear that the promotion is not showing up on renewal. Please contact our Support team and they will be able to look into this for you.

https://smarty.co.uk/contact/

  • paddywvw's avatar
    paddywvw
    SMARTY Commentator
    01-01-2023

    When I tried to swap to the 12GB for £8 via the app, the next screen tells me I have chosen the 4GB for £6 - and I obviously haven't. Your app is very broken and trying to contact customer service is appalling through the chat portal and just a waste of time. Can someone just make it work please? 

  • HuongTr_1154969's avatar
    HuongTr_1154969
    SMARTY Maverick
    22-12-2022

    It happened to me as well. Does everyone join in this promotion have to report this to customer service or you guys will fix it on your side?

     

    • SquPaulStephen's avatar
      SquPaulStephen
      SMARTY Maverick
      01-01-2023

      Sometimes da double data (60GB for 30GB)does not show up on my dashboard but I always get the 60GB data, no matter what it says on Dboard. Could be gremlins lolz but 'nice' ones for me!