Forum Discussion
iPhone not ringing when making or receiving a call
Smarty's help pages say that the iPhone 6 and above is compatible with their 4G calling, so I would guess the 5C isn't.
DARRENM_1650159 This help article may make it clearer: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
As SmartyTrousers says, your 5c may not be compatible.
Hi Darren,
We are sorry to hear this. Is your mother able to utilise data and send and receive SMS messages?
The 3G network may have been switched off in her area. You can easily check that here: Coverage checker | SMARTY.
I would ensure that 4G calling is enabled in her device settings.
-
Go to ‘Settings’ on your iPhone
-
Tap on ‘Mobile Data’
-
Tap on ‘Mobile Data Options’
-
Tap on ‘Voice & Data’
Sometimes a network reset can help resolve issues like this.
- Go to Settings > General > Reset > Reset Network Settings.
Be aware this will also reset Wi-Fi passwords.
If none of these methods are successful, please test the SIM card in a different device to determine if the issue continues. Should the SIM card function properly in another device, this would suggest a problem with the original device. Conversely, if the issue persists, it may indicate a problem with the SIM card or the network.
Feel free to reach out to our care team anytime—we’d love to take a closer look and help you out: Contact us - FAQ | SMARTY.
She's getting a more up to date phone.
Thanks.
