Forum Discussion

Georgekeddy's avatar
Georgekeddy
SMARTY Maverick
25-04-2023

Derry/Londonderry - network issues

Hi there. Is anyone else based in Derry / Londonderry having any network issues? I can't get any connection when I'm off WiFi. Any idea what's happening? Thanks.
Network
Georgekeddy's avatar
Georgekeddy
SMARTY Maverick
26-04-2023

 I get this response no matter what I enter

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    26-04-2023

    Hey  Georgekeddy

    If you want us to look into it further please reach out to our chat team https://smarty.co.uk/contact  and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

    • Georgekeddy's avatar
      Georgekeddy
      SMARTY Maverick
      27-04-2023

      What do you suggest I do now? Don't see the point in paying for a service that doesn't give me simple connection guarantee 

    • Georgekeddy's avatar
      Georgekeddy
      SMARTY Maverick
      26-04-2023

      I did and I've been told to firstly check my phone settings, secondly "there's a congestion issue" and thirdly "buy add on data". Not happy at all.

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        26-04-2023

        Yeah, the online web chat is often like a lottery - you don't often win the jackpot. 
        Sadly it seems to be a case of, #LessSMARTY, and #MoreMalarkey.