Forum Discussion
Protecting against SIM swap fraud
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has bee...
Hey GraemeR
SMARTY asks different security questions when they get in touch with the team. If the questions are answered correctly, then we must accept that the person is the account holder.
To help keep your account safe, here are some friendly tips:
- Choose a strong and unique password for your SMARTY account, and avoid using it for other accounts.
- Stay vigilant against phishing scams. Scammers often send fake emails and messages to try to get personal information. Remember, never share your account details or codes.
- Keep an eye out for any sudden changes to your mobile service, like account suspension, as it could be a sign of a replacement SIM request.
If you ever request a replacement SIM, your services will be temporarily suspended as a security precaution. So if you notice your services have been suspended unexpectedly, don’t hesitate to reach out to our team for clarity.
We’re here to help you sort it out and take the right steps to keep your account secure.
