Forum Discussion

Presley's avatar
Presley
SMARTY Rookie
02-09-2026

POOR SIGNAL

Calls don’t connect, I repeatedly try making calls and it’s silent. Doesn’t matter who it’s to. iMessages fail to deliver. I often have zero bars. One bar mostly. This has been constant for 2 months. I’m in Harrogate area. I have my elderly mum on a Smarty plan (in Derbyshire) and she’s unable to make calls or send texts most days. My father and my daughter are also with Smarty and struggling but have WiFi so it’s not as noticeable. We are all considering swapping to another network with more reliable service. Firstly I’d like to check if there’s anything can be done about this. 

call failure
Call Issues
Customer Support
Network
signal
zero bars

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    02-09-2026

    Presley​ You can start by doingNetwork Status checks for each postcode involved to see if there is a mast problem. also worth doing a Coverage check for each to see if there is even supposedly a good signal in the area at the best of times.