Forum Discussion

GrahamR_2160329's avatar
GrahamR_2160329
SMARTY Pioneer
16-06-2025

Payment Card Details

My credit card was due to expire, it has been replaced with a new card - same number, just different expiry date and security code.

I eventually discovered the rather convoluted procedure and followed it through. However there does not seem to be any way to confirm the settings. My account shows the last 4 digits, but I cannot confirm that I have entered the correct additional data. Is there any way to do this ?

I was is a bit of a panic since Smarty only reminded me of this ONE day before my next payment was due.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    16-06-2025

    GrahamR_2160329 If in doubt, a web chat with Smarty Support could result in them checking the details they have.

    • JulieBe_3095332's avatar
      JulieBe_3095332
      SMARTY Rookie
      16-09-2025

      How do you start a web chat? I keep pressing the button and nothing happens?

      • MSF's avatar
        MSF
        SMARTY Guru
        16-09-2025

        JulieBe_3095332  Bottom of this page - "Contact us"