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JACKITE_3460512's avatar
JACKITE_3460512
SMARTY Pioneer
16-09-2025

PARTIALLY BLIND NEEDS HELP PLS

IM NEW TO SMARTY AND MUST SAY SO FAR I FIND IT VERY FRUSTRSATING TRYIN TO SORT MY NEW SIM, THERES NOONE TO TALK TO OAND DONT HAVE ALIVE ONLINE CHAT. WHICH FOR ME WOULD BE ALOT EASIER. ANYHOW IM NOW TRYING TO SEND THIS PAC CODE? GOT THE DETAILS BUT CANT FIGURE IT ALL OUT, DOES SNYONE HAVE NUMBER ?? THANK YOU 

IM DESPERATE NOW DUE INTO HSOPITAL IN 2 DAYS TIME.

 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    16-09-2025

    JACKITE_3460512  THERE IS NO TELEPHONE HELP LINE WITH SMARTY - THAT IS HOW THEY KEEP COSTS DOWN. THE WEB CHAT IS NOT ALWAYS LIVE AS THEY ARE TOO BUSY.

    IF YOU ARE HAVING A PROBLEM THEN WEB CHAT IS USUALLY THE WAY TO GET ASSISTANCE. IF THIS IS DIFFICULT FOR YOU, YOU CAN CALL THE COMPLAINTS NUMBER AND EXPLAIN VISUAL PROBLEMS 03338 3381054 AND LEAVE A MESSAGE. THEY WILL CALL YOU BACK BUT IT MAY TAKE A FEW DAYS.