Forum Discussion

KyleMur_3553340's avatar
KyleMur_3553340
SMARTY Rookie
04-09-2025

Number trabsfer

I have recently transferred to smarty from sky and brought my number with me which said it has transferred successfully. However when I send texts, it sends from the number that the smarty SIM card arrived with. I have tried the normal resets etc but makes no difference. I also tried to update the number in my setting but it doesn’t work and remains as the number which the SIM card arrived with. Thanks 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    04-09-2025

    KyleMur_3553340 This is due to your phone 'remembering' the original number allocated to the sim.

    Firstly, do check that your Account dashboard shows the correct transferred number - this shows that the transfer went ahead.

    Normally a Network Reset should sort this issue.