Forum Discussion

LaurenG_3352039's avatar
LaurenG_3352039
SMARTY Rookie
07-05-2025

Not receiving calls

Hello I've just put my new sim card in today and ported my number over, some people have tried calling me but its going straight onto my voicemail and not ringing? What does this mean please

2 Replies

  • ClazzyJ's avatar
    ClazzyJ
    SMARTY Enquirer
    08-08-2025

    This is happening to me too. Network reset doesn't work.

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    11-05-2025

    Hi LaurenG_3352039 

    Thank you for reaching out to our SMARTY community forum!

    You may need to perform a network reset as this has been known to be successfully in resolving this issue. 

    I would recommend doing a Google search for your specific device and finding out how to reset the network settings. 

    I hope this helps!

    - Jodie