Forum Discussion

xYorYx's avatar
xYorYx
SMARTY Maverick
09-12-2023
Solved

Not receiving 2FA texts after porting

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the website nothing worked so I contacted support via the live chat. They were extremely unhelpful, asked me the same questions over 3 times now and then leave me waiting. I need to fix this urgently since this is my number that I use for 2FA in all websites and most importantly Universal Credit that I must have access to at all times or could get into very serious trouble! I am using Android and would be very thankful for any help on this. Thank you!

Customer Support
Network
Porting
SMS
Text
  • MSF's avatar
    MSF
    09-12-2023

    xYorYx Does this apply to all text messages, or is it linked to short-code texts? The problem is that Smarty does not support short-code text service.

8 Replies

  • Izzy-DiOne's avatar
    Izzy-DiOne
    SMARTY Pioneer
    18-12-2023

    I have the same problem after porting my number from 02,

    Cant recive calls texts or codes, life is on hold for 7 days and live chat just tells me they are working on it with no timeframe of a responce from the team who deal with this issue

    • MSF's avatar
      MSF
      SMARTY Guru
      18-12-2023

      Izzy-DiOne I have just responded to your message on another thread.

      If you need to message to a short code number, then you cannot currently do that on Smarty. You can only send a text to a standard format UK mobile number.

  • Izzy-DiOne's avatar
    Izzy-DiOne
    SMARTY Pioneer
    18-12-2023

    I have the same problem after porting in my number from 02, I currently canotr recive incoming calls text or varification codes. Its been 7 days my life has been on hold, all i get from live chat is we are working on it

  • MSF's avatar
    MSF
    SMARTY Guru
    09-12-2023

    xYorYx Does this apply to all text messages, or is it linked to short-code texts? The problem is that Smarty does not support short-code text service.

    • xYorYx's avatar
      xYorYx
      SMARTY Maverick
      09-12-2023

      I don't have a friend with UK number to test that, but does no short-code texts mean I cannot use SMARTY for 2FA? I have tried with Universal Credit and OFX and not receiving the verification code from either

      • MSF's avatar
        MSF
        SMARTY Guru
        09-12-2023

        xYorYx Basically, within a Smarty plan, you can only send a text to a standard UK number. Some organisations do use a standard number to send you a verification code and that works just fine - as an example, smarty do that and so do Santander - there are many others.

        I really don't know about DWP and UC though.

        I am also assuming that you are using the smarty plan in the Uk and are not Roaming.