Forum Discussion
No mobile internet connection.
Hi. I'm looking for a bit of advice please. Just recently when I'm out and about my phone does not connect to the internet. I like to use Google Lens to identify plants when out walking but the app tells me there's no internet connection. I tried to look something up on Google just to make sure it's not the app, but got the same result.
Has anybody got any ideas as to what's happening?
Thanks.
12 Replies
Thank you. I was on chat for hours yesterday. I did everything they told me to and more but still no progress.
I'm sure it's the sim but going to the phone shop today just to make sure I haven't done something so ridiculously obvious!
Hi Emmeg75
Coverage can vary from location to location and we may be working on your local mast you can check your network status here, https://bit.ly/3EzWp6u
Rebeka
Are you a Smaty employee?
Thank you for your message. I clicked on the link to check coverage but pages came up blank! Have been out today and tried to get on Google chrome but no luck. Usual message - no network access. I don't know if this problem has got anything to do with the fact that this problem has only occurred since I activated data roaming to go abroad on holiday. I was having the same problem then. I think I am getting on some of my apps such as facebook....according to 'data usage by app'.
