No internet connection on Huawei router

Hi KarlJon_2634772​ 

Thanks for getting in touch.

Sorry to hear you're having trouble with gaining a connection on your Huawei router.

If you haven't already done so, please contact one of our Customer Care Experts via http://www.smarty.co.uk/contact and they'll be happy to look into this for you.

Best wishes,

Louis

SMARTY

Louis

I have been in touch via message centre & all they tell me is there are no issues at my postcode!!!! My partner is having major issues with her phone (smarty sim) so it must be a Smarty issue somewhere but I am not getting any help 

My sim is in a Huawei router at home which connects fine with good-excellent signal strength but no Internet connection at all!!!!!