Forum Discussion
No data service and useless customer support
After 6 years of good service from 3 / Smarty 10 days ago the data service was cut to 2 or less Mbps. We have 4 cell towers nearby but are being connected to one that does not cover our location. If I walk 20 meters from my location and into the cell area then data speeds are fine.
I have repeatedly explained this to customer service by e-mail only to receive standard responses of congestion or ongoing repairs. Neither are correct because I can walk into nearby cell areas (locations checked with cell Mapper) and get good data service.
I have provided information on cell tower locations and coverage nearby but the same unhelpful responses are all I get. So far from 22 emails sent I have dealt with 17 different customer service operatives.
The issue applies to my neighbours as well (on 3 network), some of who are old and can not understand what is happening, however Smarty do not seem interested.
Up to 10 days ago I thought Smarty were a good service provider but they obviously have no interest in listening to and correcting problems that they are creating.
3 Replies
IanRobe_2060555 While I do understand your frustration, we are simply forum members like you without any 'clout'. That means we cannot help you - other than to read your 'vent'.
As Smarty are in the hands of Three, I'm not sure what they can do directly.
Fully aware that no one here has power to do anything but I feel people should be aware of issues such as this
IanRobe_2060555 Understood, but the problem is that this community seems to represent a relatively small population. In addition, if it isn't affecting people, then they aren't likely to take action such as move networks for no good reason.
