Forum Discussion

EugeneG_2074137's avatar
EugeneG_2074137
SMARTY Pioneer
31-05-2023

Network status?

Have just switched my phone to Smarty as I have another Smarty sim card to stream things on my tv.  Yesterday was my first day with Smarty on my phone and after about 10 minutes the network went down: the explanation being that they were doing work on the masts so no service at all on the phone but all was well on my Smarty wifi!  The network went down again this morning and is currently not working on the phone but the wifi (using my other smarty sim) is working well enough to stream movies!  If this continues......

Network

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    31-05-2023

    EugeneG_2074137  All sounds very strange. Are you sure the phone is working correctly and that the sim is properly seated in it?

    • EugeneG_2074137's avatar
      EugeneG_2074137
      SMARTY Pioneer
      31-05-2023

      Very sure!  Phone is working properly:

      1. The smarty sim (in my phone) works fine but from time to time which coincides with a reported fault.

      2.  Mine is a dual sim card phone and the other sim card (different company) has been active throughout as has my other smarty sim!

      Finally in between the time of my first post the phone smarty sim card has been on and off without my doing anything to either phone or phone sim cards (both).

      Also my phone was working fine with the Plusnet sim card that was in there  before this smarty sim.

      So, as far as I can see, the problem is a very peculiar problem with the network.