Forum Discussion
Network issues
I've realised since renewing my contract that unfortuneteley, the network speed is delayed significantly and the signal is occasionally out of bounds, affecting my ability to receive calls. I had not had these issues prior to renewing my contract.
3 Replies
Hi
I also changed to Smarty and have been unable to make or receive calls since day 1. The network coverage is supposed to be very good in my area and I never had problems with Three's network before. They tell me they are working on masts, but I'm beginning to think this wasn't a good move as no-one can give me any idea when whatever the work they are doing will be completed.
hey shingYa
renewing your plan would not affect the network quality, we may be doing work in your area here is our network status checker https://bit.ly/3EzWp6u where you can check. if you do have persistent issues our chat team are on had to lend further assistance https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm
Contract? What contract??
