Forum Discussion
[Network Issue] Service Update - Resolved
Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
201 Replies
I cannot make a voice call which is not acceptable in this day and age. What are you doing Smarty!
So whats the point of wifi calling? i cant even use that.
GarryRa_3402074 But the call ultimately goes through the voice call system...which isn't working.
Some of us need to make and revive calls with organisations that don't use 3rd party apps for communicating. An accurate estimate of when voice service will be back up and running would be appreciated.
Christop_257133 If they don't necessarily know what has caused the fault, perhaps they cannot accurately assess when it will be fixed.
You think?
SORRY MEANS NOTHING
Mariusz_3360347 What else do you want them to say?
Currently we do not know what the fault is - it may be that Smarty do not know either and so the best they can do is apologise upfront.
Things break - it's a fact of life!
For example, that they are taking responsibility and the next bill will be reduced, because they do not provide the services I paid for.
It is their responsibility to keep the service running and be ready to fix it in a moment if there is a problem.
I am losing money because I cannot call customers, they cannot call me and no one cares that it is not my fault.
I’ve had no phone service since yesterday
Philipl_2204522 Because there is a network outage for voice calls.
I’ve checked phone signal in area, No issues found but I still can’t phone out or receive calls in.
Trying to make outgoing phone calls and there is an error tone and 'couldn't connect' in red? I pay by direct debit and have only used 11 minutes in call time. I also have 3 out of 4 bars of signal - I'm not on flight mode! How to fix? Thanks ☺️
Heather_2877547 Network voice call outage currently
Thank you, sorry I couldn't find any notification of this at time of posting. Text aren't sending or being received either 😔
Happening to often is this because of the merger with Vodafone?
I just received t test to say I have a voicemail, but when I dial my voice mail its either line busy or its a silent voicemail. Is there an issue with voicemail at the moment. It normally work just fine but today when I am awaiting a call it seems not to be working
JuliaGr_1771009 You are trying to call the Voicemail number - this is effectively a voice call and that system is currently down as pointed out.
Smarty service has become farcical. It's a regular occurrence of missed calls because even though it looks like you have a good signal, voice calls cannot be made or received. This also happened last week and I managed to resolve it by toggling the airplane mode. I had the phone right in front of me and missed two calls, one of which was from my hospital. The call went straight to voicemail. Not that I could access voicemail because voice calls were unavailable.
But today, it's a total outage. No notification from Smarty themselves or a banner on their website. I've only found out by reading the forums. It's not good enough. Today I have a GP phone call at 14:00 which was booked over three weeks ago and now it looks like I will miss it through no fault of my own.
Are we going to get compensation for this? This happened a few months ago as well and there was not a peep or apology from Smarty. Shambolic to say the least."This happened a few months ago as well and there was not a peep or apology from Smarty. Shambolic to say the least."
They said sorry in the message you're replying to. And it's Three who has the problem, so you'd be in exactly the same position if you had a contract directly with them. Perhaps you can point me at a network which never has problems - it'd be great, wouldn't it but I don't think one exists.
No voice service all morning. Any idea when this will be fixed?
PeterCl_2762454 There is a thread being updated by the Smarty Community Manager.
