Forum Discussion
[Network Issue] Service Update - Resolved
Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
201 Replies
Hello my name Mr bath I have problem with network I can’t call or receive call Can you help me pls
I need my phone working as waiting to go in to hospital for heart operation on Friday and the hospital cant reach me
It’s a android Samsung.
Dear Smarty,
I only learned of your outage issue after many failed call attempts and several mobile and router re-sets.
Surely it would be good old fashioned customer service to text ALL customers as this function continues to work. Then once again when the service returns to normal.
This would keep everyone up-to-date and reduce the amount of keyboard warriors such an unfortunate situation brings to the fore.
Many thanks in advance for such a sensible proactive approach. Maybe a review of your internal procedures wouldn't come amiss. Thank you.Great suggestions, hope Smarty are reading these and acting on them, they certainly aren't replying to any that I've seen anyway.
To expand on your idea, they could even tell the person that's calling our numbers that the service is down and not let it ring a few times then go to mailbox ( looks like we rejecting the calls)
Cheers
I am having issues receiving and making calls everything worked yesterday on 24th June 2025 but today 25th June 2025 I can’t receive or make calls
Please could more information be supplied regarding what the issue is and when it will be resolved. I have not been able to to use voice services and call out all day. Very frustrating. Thank you
I still am not able to make calls and have no understanding of why or when the call service will be resumed. Please provide a more detailed update. Thank you
WHY ARE WE NOT TOLD EXACTLY WHAT THE PROBLEM IS ??? MORE INFORMATION IS REQUIRED AND NEEDED BY ALL YOUR CUSTOMERS , EVEN IF IT IS TECHNICAL, A MORE IN DEPTH DESCRIPTION OF THE PROBLEMS IS NEEDED !!!! WE CANT COMMUNICATE WITH FRIENDS FAMILY DOCTORS HOSPITALS 999 CALLS JUST TO NAME A FEW , OUR SOCIETY IS AT SERIOUS RISK OF COLLAPSE DUE TO THESE OUTAGES OF AN ESSENTIAL SERVICE ???
WHY ARE WE NOT TOLD EXACTLY WHAT THE PROBLEM IS ??? MORE INFORMATION IS REQUIRED AND NEEDED BY ALL YOUR CUSTOMERS , EVEN IF IT IS TECHNICAL, A MORE IN DEPTH DESCRIPTION OF THE PROBLEMS IS NEEDED !!!! WE CANT COMMUNICATE WITH FRIENDS FAMILY DOCTORS HOSPITALS 999 CALLS JUST TO NAME A FEW , OUR SOCIETY IS AT SERIOUS RISK OF COLLAPSE DUE TO THESE OUTAGES OF AN ESSENTIAL SERVICE ???
Absolutely fed up with this network. I will be leaving ASAP .
Me too mate, the data service has been **bleep**e the last month or 2 also with slow connection
Truth nukes, the most based weapon of mass destruction
Yes, this sucks
I am not getting any Data on the 5G network, as well as no voice. I have signal strength, but no data transfer at all.
