Forum Discussion

JohnLei_1970284's avatar
JohnLei_1970284
SMARTY Maverick
11-04-2023

Chat Support

Hi .. Does anyone ever get a reply from chat support… I have tried 4 times today and just keep getting the message “seen” but not answered…

Customer Support

6 Replies

  • JohnLei_1970284's avatar
    JohnLei_1970284
    SMARTY Maverick
    11-04-2023

    Thanks for the reply… Yes I’m signed in on the online web page and the app…

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      11-04-2023

      Okay JohnLei_1970284, in that case your best options might be to:

      • Ask for the web chat team supervisor to takeover your chat.
      • Tell the agent you wish to make a complaint.

       

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    11-04-2023

    I've been lucky enough to get replies when I recently used the web chat service. 
    Are you signed-in to your SMARTY online account?
    🤞

  • MSF's avatar
    MSF
    SMARTY Guru
    11-04-2023

    While I haven't used chat support recently, in the past it has worked very well for me.

  • AB's avatar
    AB
    SMARTY Commentator
    11-04-2023

    Yes  Saturday i spent 2 Hours on chat 40 to 30 to 20 minutes between replies