Forum Discussion
[Network Issue] Service Update - Resolved
Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
201 Replies
Is this affecting voice over IP also? Can't seem to makes voice calls over my network anymore!
Using WhatsApp and other apps isn't helpful when you're trying to make a call to someone who doesn't use this. Maybe sending people a text to advise there's an issue given it's not obvious there's an issue until you try to make a call?
Seems like it's an ongoing issue, if it continues to happen I'll have no choice but to try elsewhere
DioneBa_3376718 First time I've seen this type of outage in few years of being customer.
All networks have a problem at some time or other.
I agree. It’s not helpful to try to realise this on your own. Especially on a day where you have very important calls to make. I can’t believe it’s taking this long to fix. I will have to look for provider elsewhere because this ridiculous
I can’t use internet calls to ring landline numbers which I do for work
this is unacceptable
We can’t use internet call to ring landline numbers which i do for work
this is unacceptable
My phone is not able to call anyone and does not receive calls either.
I am not able to place or receive any calls
GaryAng_1062774 There is system outage for voice calls.
I am using an iPhone 13 pro max and there is no dial tone and when people call I cannot tell that they have called
What's the point of having a Network Status Checker page that returns a "Our system hasn't reported any network issues" message, when you have clearly acknowledged in this support thread that there is a known issue? Smarty need to update their processes.
indeed
I've been with Smarty for a few months now and not had a signle issue, then today i suddenly can not make or receive phone calls, when trying to make an outgoing one it just sayd "dialing" constantly and then if i try calling the number it will ring but nothing shows up on the phone as an incoming call.
Data and texting works fine though.
I've reset the phone, reset the connections, switched sim positions and even tried the sim in another device and all exactly the same.
any ideas or assistance will be greatly appreciated
