Forum Discussion
[Network Issue] Service Update - Resolved
Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
201 Replies
- SallyG_1954502SMARTY Pioneer25-06-2025
Is there an issue with getting through to voicemail? I don't even hear a dialing - it says calling but that's it, nothing else?
- GaryNow_2726104SMARTY Rookie25-06-2025
Please can somebody tell me why I can’t call out and I’m not receiving calls through the network
thank you
- Mariusz_3360347SMARTY Pioneer25-06-2025
we all want to know that
- ScottBu_3389101SMARTY Enquirer25-06-2025
Hi i am a new customer an i can not ring out or recieve calls. I understand there is a network issue but when is voicecalls normal resuming. Thanks
- ScottBu_3389101SMARTY Enquirer25-06-2025
When is it i will be able to ring out an recieve callls. Im a new customer an this is unacceptable. I need to make urgent calls. Surely this has to be resolved asap
- LukaszWSMARTY Pioneer25-06-2025
Does anyone know what's going on with the lack of network at Old Trafford and Eccles area?
- KevinMe_1088655SMARTY Rookie25-06-2025
I have been with Smarty a few years and never had an issue.
However, today I am not able to make a call, the call screen comes up like its trying to connect but doesn't go through. When people try to call me the same thing happens, it looks like it attempting to connect but doesn't.
I can use watsapp for calls and messages and i can use normal text messaging its just calls.
I have restarted the phone, removed and reinserted the sim, updated the network settings and still not working.
- SehnsuchtSMARTY Maverick25-06-2025
You've replied to a message which states "We are continuing to experience issues with voice services " with "I am not able to make a call". Why?
- EllieLa_1300648SMARTY Enquirer25-06-2025
Currently unable to make or receive calls in Liverpool area.
- MarionB_3322795SMARTY Pioneer25-06-2025
- jonous101SMARTY Rookie25-06-2025
Is anyone having issues? I've got 5g and a good signal but when i try to make a call its just silence. Been on smarty with this phone for nearly 2yrs. Texts are coming through and internet is fine. Based in S Yorks. Thanks
- HelenKe_3123973SMARTY Enquirer25-06-2025
Same issue in Middlesbrough
- HorsetagsSMARTY Pioneer25-06-2025
Same here in barnsley
- Lee_41SMARTY Rookie25-06-2025
Same here too, in Saddleworth. Looks like a network issue. And right on the day I've got my car in for a service and expecting a call when it's done!
- allango_2880089SMARTY Pioneer25-06-2025
Wirral no calls allowed