Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues yesterday.

Dear Smarty,I only learned of your outage issue after many failed call attempts and several mobile and router re-sets.Surely it would be good old fashioned customer service to text ALL customers as this function continues to work. Then once again when the service returns to normal.This would keep everyone up-to-date and reduce the amount of keyboard warriors such an unfortunate situation brings to the fore.Many thanks in advance for such a sensible proactive approach. Maybe a review of your internal procedures wouldn't come amiss. Thank you.

I thought WiFi calling was for times such as this?Absolutely ridiculous service, last straw for me, 5 year customer next week and I'm gone baby

Using WhatsApp and other apps isn't helpful when you're trying to make a call to someone who doesn't use this. Maybe sending people a text to advise there's an issue given it's not obvious there's an issue until you try to make a call?Seems like it's an ongoing issue, if it continues to happen I'll have no choice but to try elsewhere

Wana5354 It is a national issue.

ColinSa_2571747 If they had a contact centre, that would push up costs and the customers (us lot) would end up paying for it.Given that there is a national issue, what do you think your chances of getting through to a call centre would be right now? If you really want a callcentre, then you will need to join a main network that may have them....and pay accordingly.It may well be that they do not know what is wrong with the Three network or the smarty section of it, so that means that they cannot know exactly when it will be fixed.

[Network Issue] Service Update - Resolved

201 Replies

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grahamba_143540
SMARTY Pioneer
25-06-2025
Is there a problem with calls at Nottingham ng59dz ? Thanks
- RickyHo_3241370
  SMARTY Rookie
  25-06-2025
  I am in london en6 and i can't make calls either. The webchat on smart is useless.
- JamesElliker
  SMARTY Pioneer
  25-06-2025
  No calls inbound or outbound in Bradford, West Yorkshire
- MartinJ_2457459
  SMARTY Pioneer
  25-06-2025
  Same in Dorset. Texts and mobile data fine, just calls.
clivejo
SMARTY Maverick
24-06-2025
This past two days, every-time I try to make an outgoing call the phone gets knocked off the Three/Smarty network. I contacted Smarty support and was asked to "Reset my Network settings" which I refused to do because it deletes all of my saved Wifi passwords, removes all of my connected Bluetooth devices and having done this in the past consider it to be a waste of time. Anyway, after arguing my point, the support person finally did a check and said that there was "upgrade/maintenance" work going on in my area, but only can be seen by Smarty employees! I checked the "Network Status Checker" and nothing! No SMS to inform customers of the planned work either. This seems to be Smarty/Three's Modus operandi, what is the point of the Network Status Checker then?!?
- Mariusz_3360347
  SMARTY Pioneer
  25-06-2025
  yes smarty is ok as long as it works, when there is a problem, there is no support.
  Fortunately there is a large selection of new operators, you have to stop paying for a service that does not work.
  And the best thing to do is to file a class action lawsuit
  - clivejo
    SMARTY Maverick
    25-06-2025
    Mariusz_3360347 wrote:
    And the best thing to do is to file a class action lawsuit
    How would that work?

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[Network Issue] Service Update - Resolved

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