Forum Discussion
[Network Issue] Service Update - Resolved
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.
I've tried pinpointing the issue & I'm left clueless.
The only solution to fix the issue is to restart my phone.
I've tried turning data on & off.
Using the sim 2 tray.
Toggling mobile data on/off.
Turning WiFi calling on/off.
Trying different apn, nothing works.
Mobile data always active.
Literally at a loss.
This doesn't happen
Having the same issue. I have a Fairphone and tried 3 smarty Sims now and all do the same as rest of thread. I have tried EE and Vodafone Sims in the same phone and they work fine. Appear to be a smarty specific issue. I'm giving up and going back to EE.
Trav_3043429 Don't know which model you have, but certainly the Fairphone 3 is not compatible - please see this article: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible.
Have you tried those other sims since 3G was turned off?
