Forum Discussion
[Network Issue] Service Update - Resolved
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.
This issue could affect data, calls and text services.
We are sorry if you've been impacted by this, please check back here for updates.
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
119 Replies
Network down in Stoke on Trent. Working from home, connection just dropped. Interestingly enough, got ID mobile on my phone and it works fine (currently connected via hotspot). Any ideas what is going on?
Service has crashed yet again for the 3rd day on the trot. It’s a Monday now so can we have some information regarding how long this one will last so people can make alternate arrangements.
Network still down on 11/02. Went fown around 12pm on saturday (yesterday). No response from customer service athough it says 4 hours expected wait time - it's now been 17 hours. Will definitely be leaving smarty, too many issues and too unreliable
You are not alone-
I'm sorry to hear this. If you haven't already, please restart your phone.
If you have tried this and it is still not working, our webchat team will provide further assistance.
We are experiencing an unusually high chat volume due to the outage, i'm sorry for the inconvenience.I have tried all of this. As stated, i've been waiting for 17+ hours for a response on the chat. I have tried the sim in another phone and it still doesn't work. Fix your network!
Still no service in Hd9 area- second day on the trot - no updates about progress- very poor all round Customer support.
Looks like full service is back now. I unfortunately has to cancel work today because I need a mobile internet connection.
This post is dated yesterday. My wife and I both have Smarty phones and have a total blackout, no mobile sgnal or data. An update would be appreciated
Hello and thanks for the information / update.
May I ask would this effect personal hotspot also ?
Have no service at how long is this going to take to get it fixed. This is not what I’m paying for.
Restarted phone and connection was gone. Girlfriend has the same setup and was still connected. Seems if your connected still youre ok, but if your lose connection you cant get it back after.
Terrible time to be affected, as I have missed several calls from hospital here in Plymouth, where Dr wanted to discuss signing a DNR for my mother. Only found out when a relative visited, and rushed home to let me know. Feeling really let down at this most difficult time.
