Forum Discussion
[Network Issue] Service Update - Resolved
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
Hi, I also have exactly the same problem. I'm also in the Derby area. I have been able to make calls sometimes when away from home. It seems to me that this is a SMARTY or 3 problem.
Smarty modified there network to 4G volte, my phone is compatible but smarty are using a proprietary version that only works with specific phones. Smarty have not informed us then modified there network but kept taking the money despite not being able to offer the service you paid for. file a complaint, if they dont offer a full refund immediately then just ignore them and take the matter to the watchdog and once they reply you can file a small court claim, speak with citizens advice legal rep regarding them modifying there service without informing customers and you'll be able to claim around £200-£300 in compensation.
*source My brother who's a county court solicitor*Glad I found this thread - same thing is happening with me.
- Found I couldn't make outbound calls then found people couldn't ring me either.
- SMS & Data working
- The other sim in my phone works fine - swapped them around and still same with Smarty
- Went through webchat and retried all the things that I have already tried - same issue
- Ordered new sim - same issue
- In the last two weeks 2 calls have come in and have been able to make 1 call but that's it.
- Probably best to swap provider as this doesn't look like it's going to be acknowledged or resolved any time soon.
Michael_1896022 Quite a lot of reports on this issue in the last couple of days.
