Forum Discussion

Patricia_378926's avatar
Patricia_378926
SMARTY Maverick
02-12-2024
Solved

My sim has blocked calls and messages. Only allows data

3G Switch Off
Call Issues
SMS Issues
  • Patricia_378926's avatar
    Patricia_378926
    06-12-2024

    I have done some research and it looks like network mode 3g has been switched off in my area. The network mode on my phone says LTE/3G/2G (auto connect). My phone has nothing to connect to. According to Samsung my Galaxy A71 is compatible up to 4G so why has Smarty not made this available to me. I just wonder why, in all the myriad of questions I was asked did nobody think to ask this one. I am being sent a new sim card. Maybe this will be set to 4G

     

  • Rebekah_150's avatar
    Rebekah_150
    08-12-2024

    I recommend contact our chat team they can provide account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    03-12-2024

    Patricia_378926 Not really enough information here for us to give you meaningful advice.

    1. Are you in the UK?

    2.Is your phone showing signal bars?

    3.Are you definitely getting MOBILE data or is it wifi from your broadband connection?

    4. Have you done a Network Status check for any local problems?

    5. Can you try the sim in another phone, or at least give it a gentle clean and reinsert it?

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    03-12-2024

    Hi Patricia_378926 

    Thank you for reaching out to the SMARTY community forum!

    It sounds like you may be affected by our 3G switch off as any devices that are no longer compatible will not be able to use calls or SMS, only data will work on your device. 

    Please follow the link provided below to see if your device is compatible:

    Checking if your device is 4G-VoLTE compatible | SMARTY Help Centre

    I hope this helps!

    - Jodie

  • Patricia_378926's avatar
    Patricia_378926
    SMARTY Maverick
    06-12-2024

    I have done some research and it looks like network mode 3g has been switched off in my area. The network mode on my phone says LTE/3G/2G (auto connect). My phone has nothing to connect to. According to Samsung my Galaxy A71 is compatible up to 4G so why has Smarty not made this available to me. I just wonder why, in all the myriad of questions I was asked did nobody think to ask this one. I am being sent a new sim card. Maybe this will be set to 4G

     

    • MSF's avatar
      MSF
      SMARTY Guru
      07-12-2024

      Patricia_378926 My questions were intended to discount some basic issues that we see.

      A new sim is unlikely to make any difference unfortunately.

      It may be that your phone is not compatible with the protocol that Smarty uses for VoLTE. There have been many posts about this issue as it has come to the fore since 3G turn off.

      My next step was to refer you to: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible 

      • Patricia_378926's avatar
        Patricia_378926
        SMARTY Maverick
        07-12-2024

        Volte is live but my network is just as described no sign of 4g