Forum Discussion

RichardS_998553's avatar
RichardS_998553
SMARTY Pioneer
31-08-2025

More information about network issue

The smarty network status says “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.”. Is there any way to get further information? A black spot with zero reception has appeared in the last week that’s driving us a bit mad. I guess a timescale would be really helpful. 

Thanks

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    31-08-2025

    RichardS_998553 Usually it's unfortunately not possible to get more information. This is partly due to the fact that Smarty do not operate or maintain the masts.

    You could try a web chat with Smarty Support....but I wouldn't hold my breath if I were you.

    • RichardS_998553's avatar
      RichardS_998553
      SMARTY Pioneer
      01-09-2025

      Thank you. I'll see if I get anywhere with the chat.