Forum Discussion
Missing 12gb extra
I was invited by name on my dashboard to switch to the £8 bundle with double the usual data 24gb instead of 12 gb, to my shock this morning it has been added on renewal today but only 12gb, has anyone else been conned by this. The promotion is supposed to run till February 2023.
26 Replies
I've had the same thing and the same response from customer support. Fingers crossed for next month then...!
Let us know their response,see if they tell you what they told me
Same here. I have contacted Smarty and am awaiting a response.
I had same thing.contacted customer service,they said it would show on next renewal.will see what happens
Hiya,
We're sorry to hear that the promotion is not showing up on renewal. Please contact our Support team and they will be able to look into this for you.
When I tried to swap to the 12GB for £8 via the app, the next screen tells me I have chosen the 4GB for £6 - and I obviously haven't. Your app is very broken and trying to contact customer service is appalling through the chat portal and just a waste of time. Can someone just make it work please?
It happened to me as well. Does everyone join in this promotion have to report this to customer service or you guys will fix it on your side?
Sometimes da double data (60GB for 30GB)does not show up on my dashboard but I always get the 60GB data, no matter what it says on Dboard. Could be gremlins lolz but 'nice' ones for me!
