Forum Discussion

AndyS's avatar
AndyS
SMARTY Pioneer
08-08-2025

Managing family accounts after leaving Smarty

I have a Smarty account as do a few other family members, all of which I manage via the Smarty app. When I first log in, it defaults to my name & number on the "You" tab, with "(owner)" appearing after my name. I can then select another family member if needed, to manage their account.

I'm thinking of leaving Smarty due to literally no coverage whatsoever around my place of work (Wrexham Industrial Estate, which is one of the largest in europe yet only EE provide anything but a non-existent service!). 

Anyway, I'm just wondering if me leaving Smarty will cause any problems in the app, i.e. will I still be able to login and manage the other family members?

 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    08-08-2025

    AndyS  I think that you will need to 'unwind' the group by removing each of them before you leave it . Assuming that the members all have their own accounts currently (and are not 'nickname' accounts run under your email), then one of them can form a new group as the Group Owner and invite in the others.