Forum Discussion

Pauline_1078287's avatar
Pauline_1078287
SMARTY Rookie
29-10-2025

Making an international call from uk

I already have an add on credit on my account but I cannot use it to make an international call, why? I want to make a call from the uk to the Caribbean.

1 Reply

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    30-10-2025

    Hi Pauline_1078287​ you'll need to make sure it's the correct add on. Out of plan add ons are the ones needed to make international calls. If you've checked this is correct and are still having issues please get in touch with our customer care team here https://smarty.co.uk/contact