Forum Discussion

Martinf_2584135's avatar
Martinf_2584135
SMARTY Rookie
07-05-2024

Lost my phone with old number

I lost my phone with old number and contract had the bonus sim card I'm wanting to transfer old number to new sim and the cantract how do I do that with out paying for activation of the bonus sim card

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    08-05-2024

    Martinf_2584135  You can report your sim as 'lost or stolen' via your account dashboard. Your a/c will be suspended until you activate the replacement that will be sent to you.

    Do NOT try to activate the bonus sim as this will start a new a/c and you cannot port a number between two Smarty sims directly.

  • jimgorma_261985's avatar
    jimgorma_261985
    SMARTY Pioneer
    18-07-2024

    I have lost my phone and sim.  I want a reolacement sim so I can keep my number but I've forgotten my email password. I can get to the dashboard page using the email link but it doesn't provide an option to order a replacement sim.  How do I get round this?

  • Markwad_1035623's avatar
    Markwad_1035623
    SMARTY Enquirer
    10-09-2025

    I’ve got a new sim and phone please help me transfer my number 

    • MSF's avatar
      MSF
      SMARTY Guru
      10-09-2025

      Markwad_1035623 I have replied to your other post.