Lost my phone with old number
I lost my phone with old number and contract had the bonus sim card I'm wanting to transfer old number to new sim and the cantract how do I do that with out paying for activation of the bonus sim card
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5 Replies
I’ve got a new sim and phone please help me transfer my number
Markwad_1035623 I have replied to your other post.
I have lost my phone and sim. I want a reolacement sim so I can keep my number but I've forgotten my email password. I can get to the dashboard page using the email link but it doesn't provide an option to order a replacement sim. How do I get round this?
jimgorma_261985 Have you followed the process from here?: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen
If this still doesn't work, you will need to start a web chat with Smarty Support Team.
Martinf_2584135 You can report your sim as 'lost or stolen' via your account dashboard. Your a/c will be suspended until you activate the replacement that will be sent to you.
Do NOT try to activate the bonus sim as this will start a new a/c and you cannot port a number between two Smarty sims directly.
