Forum Discussion

Brendan_1816421's avatar
Brendan_1816421
SMARTY Maverick
29-01-2025

Little or no service for 10 days

I've had poor and often no service for 10 days now. I live in the Liverpool 5 area. Smarty says there's an issue which they're trying to fix. For ten days? I believe I'm entitled to compensation but ...
Connection problems
Network
Brendan_1816421's avatar
Brendan_1816421
SMARTY Maverick
01-02-2025

Thanks for the advice and explanation. Unfortunately I have been unable to access the webchat because the signal is so weak and keeps cutting out. It's still ongoing in my area as of today and THREE is now sending me daily apologetic texts saying they're working as hard as they can to 'resolve the problem '. I've had no communication from SMARTY about it. I'm looking for alternatives that don't use Three as this is completely unacceptable. 

MSF's avatar
MSF
SMARTY Guru
01-02-2025

Brendan_1816421 Although the signal is not good enough to have web chat, you seem to be OK to post on the forum.

If Three are sending you updates, I see no point in Smarty doing the same thing.

Please bear in mind when looking for an alternative network that none of them is immune from breakdowns and you could easily find yourself in the same position again.