Forum Discussion
Issues with calls and low data-speeds since joining SMARTY
dftf This all sounds rather unfortunate.
Whose data can you trust? I think the proof of the pudding is in the eating i.e. if it works, then it's good.
Possible merger? Who knows if it will help anyone-----except the shareholders.
Sounds like you may need to revert to previous network - a shame!
MSF: as an update... before I joined, I did easily find this article, "Which devices are compatible with 5G?", and as my phone is 3G and 4G only, clearly wasn't a concern to me, as 3G is being switched-off soon, but 4G won't be for a while yet.
However at no-point during any of the sign-up process did it ask me to enter an IMEI or select my model or anything to check it was compatible for calls on 4G. Only vague guidance is offered, such as "Most Android smartphones made in the past decade support 4G VoLTE, but 3G only handsets won't work".
Sadly, I've only just come-across the "Checking if your device is 4G-VoLTE compatible" article... and my phone is listed there as not being supported for calls. 😢
Might be helpful if during the sign-up process they actually linked to that article to ask people to check before their phone will work, not hide it away.
Ah well, SMARTY is not a lock-in contract, so guess I'll have to request my PAC and move elsewhere, sadly. I've also only just seen on these forums the thing about them not supporting SMS short-codes, either -- another thing they don't mention in-advance!
dftf You make some fair points here.
The VolTE issue is a new one and would perhaps have benefited from some joined up thinking on Smarty's part.
Short code sms has drifted on for ages and many of us thought the it would have been sorted by now.
As I have said ad nauseam the bean counter accountants will keep an eye on the bottom line and will take action if profits drop and any action would cost less than the potential loss.
With the same issues coming up time and time again (VoLTE incompatibility, add-ons not taking effect, SMS short codes not supported, problems activating shop-bought SIMs) and seemingly not a lot being done to rectify things, I can't help but wonder if Smarty is just being left to tick along at this stage, in the expectation that the Three-Vodafone merger will soon get the go-ahead.
SmartyTrousers My Learned Colleague again makes a fair point here!
