Forum Discussion

marcosscriven's avatar
marcosscriven
SMARTY Pioneer
21-12-2022
Solved

Is there a way to move your number away from Smarty, but keep your account with a new SIM?

I'd like to use my main number with another provider (by using a PAC code), but also keep my Smarty account with a new SIM/number. Support tell me this isn't possible, and that if ever I want anothe...
Chaning plans
  • George's avatar
    George
    23-12-2022

    Hi marcosscriven the best workaround for this would be after your number is transferred away to contact our Support Team who can wipe your email - you can then set up a new account with the same email (make sure auto-renew is off on your original account). 

    When you transfer your number away we can't set back up the same account - as we would normally do this with the number you have stopped using. BarrySa_1772508 is also correct with the nickname SIM, but if you would rather a cleaner account then the scrub would be the best option for you.

George's avatar
George
Team SMARTY
23-12-2022

Hi marcosscriven the best workaround for this would be after your number is transferred away to contact our Support Team who can wipe your email - you can then set up a new account with the same email (make sure auto-renew is off on your original account). 

When you transfer your number away we can't set back up the same account - as we would normally do this with the number you have stopped using. BarrySa_1772508 is also correct with the nickname SIM, but if you would rather a cleaner account then the scrub would be the best option for you.

marcosscriven's avatar
marcosscriven
SMARTY Pioneer
24-12-2022

Thanks George 

A few follow-ups if I may:

1. I see you're a moderator - are you also on Smarty support staff? If so, can you update their guidance because I was specifically told this was not possible.

2. Regarding BarrySa_1772508's idea - how will that leave my account less "clean" (as you put it)? Would it allow me to preserve the £10 credit I have?

3. Smarty support staff said (and I quote exactly): "But all the telecom companies follow the company policy". They were frustratingly robotic on this, and wouldn't accept this was just a limitation of Smarty's infrastructure software. From a software point of view it would be relatively simple to implement.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    24-12-2022

    Hey marcosscriven

    I will be feeding back your experience to the team so that they can improve in future we do appreciate the feedback. 

    I think he means that, it may be easier and quicker to do it this way rather than have it  be part of a group plan