User Profile
marcosscriven
SMARTY Pioneer
Joined 21-12-2022
User Widgets
Contributions
Re: Is there a way to move your number away from Smarty, but keep your account with a new SIM?
Thanks George A few follow-ups if I may: 1. I see you're a moderator - are you also on Smarty support staff? If so, can you update their guidance because I was specifically told this was not possible. 2. Regarding BarrySa_1772508's idea - how will that leave my account less "clean" (as you put it)? Would it allow me to preserve the £10 credit I have? 3. Smarty support staff said (and I quote exactly): "But all the telecom companies follow the company policy". They were frustratingly robotic on this, and wouldn't accept this was just a limitation of Smarty's infrastructure software. From a software point of view it would be relatively simple to implement.6.2KViews0likes1CommentIs there a way to move your number away from Smarty, but keep your account with a new SIM?
I'd like to use my main number with another provider (by using a PAC code), but also keep my Smarty account with a new SIM/number. Support tell me this isn't possible, and that if ever I want another Smarty SIM, I'd have to use a different email address (which is not impossible, but inconvenient). They also said this was the industry standard thing to do, which makes me feel like they've just misunderstood. Has anyone done this, or know the real reason it's not possible? As a software engineer myself, it sounds like it's the sort of thing their database just isn't setup for that, and customer service people can only tell customers the workaround.Solved6.4KViews1like7Comments