Forum Discussion

MeganPa_2988434's avatar
MeganPa_2988434
SMARTY Rookie
13-09-2026

Invalid sim

Hello is there any chance I can change my sim to an eSIM and it’s constantly disconnecting, its worrying me now as I use my phone for emergency phone calls and it’s just disconnecting and saying ‘no service’ and ‘no sim’ -  spontaneously, and getting worse. I have checked sim in other phones it’s not working and also really want to keep my number. Please resolve me - thanks 

Call Issues
Customer Support
eSIM

1 Reply

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    13-09-2026

    Hi there, MeganPa_2988434​,

    I'm sorry to hear that your SIM keeps disconnecting. Have you tried to request a new SIM via your dashboard? You can this via You > Manage Plan > Replace SIM. 

    You can also connect with our support team if you'd like an agent to arrange this on your behalf: https://smarty.co.uk/contact.

    Please don't worry about any risk to your number. You'll always keep the same one when arranging any SIM swaps.

    Thanks,
    Michael