Forum Discussion
International calls
KayElli_1375357 The contact is via either https://smarty.co.uk/contact or else you can click on the blue icon at bottom right hand corner of the Smarty home page to start a web chat with Smarty Support Team. Smarty do not have telephone customer service; that is how they manage to keep prices down.
If you are calling a landline from a mobile, there occasionally seems to be a problem with some landline numbers that are internet based. We have seen reports here, it has happened to me and to my wife, and I have not found a reason.
I suggest that you retry that same number again.
KayElli_1375357 I can't say for sure that mine is the actual answer....perhaps more a suggestion based upon previous experience.
It does make sense though, after I couldn’t use the direct (extension) number I googled and found the main number and got through to an automated voice with the usual options, that call dropped 😮💨. I’ve now enlisted the help of a person living in Aus who will act as go-between, not the best option but the quickest just now. TY
KayElli_1375357 Another thought....Could it be because Australia is in fact upside down relative to the UK and the phone in their office has fallen off the hook ??? 😎🤔
