Forum Discussion

GeoffL's avatar
GeoffL
SMARTY Maverick
19-08-2023
Solved

How to change from data-only to a regular plan

A few months ago, I got a Smarty SIM for use in a mifi router and elected for a 40GB@£13/month plan that is currently off auto-renew (i.e. expired). A friend told me he has a regular plan for his mif...
  • JJP2's avatar
    JJP2
    19-08-2023

    Geoff,

    Take a deep breath and step back, you are at risk of over complicating things for yourself, fella.

    ALL Smarty SIMs have a phone number assigned to them, even data only plans. They wouldn’t work otherwise. 

    The data only SIMs merely have the calls and texting functionality switched off.

    All you need to do is start a webchat with a Smarty agent, who can switch on the calls and texts functionality on for you,  and then your data only SIM will become a regular everyday SIM. 

    If your data only SIM has been in use within the last six months, it isn’t expired - Smarty allow you to pause plans for up to six months before accounts and SIMs expire. 

    Cheers,

    Jeff

Rebekah_150's avatar
Rebekah_150
Team SMARTY
20-08-2023

Hey, you can speak to our chat team here, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

GeoffL's avatar
GeoffL
SMARTY Maverick
20-08-2023

Hi and thanks for the response. FWIW, I tried to use the chat twice and twice the system closed the communication before I'd managed to finish typing my query. As I need the new SIM activated before your agents were available today, I've implemented a work-around that I didn't really want to use and it's now up and running. Thanks again, Geoff