Forum Discussion
How do I upgrade to 60GB for £10 plan? (From 30GB for £10 plan)
I think it goes on to say if you're an eligible existing customer, you need to use their online web chat to upgrade - good luck fuzzy.
Perhaps the double data offer of 60GB for £10 is for new customers only, not existing ones.
Your best option might be to start a web chat (https://smarty.co.uk/contact/), so the agent can take a look at your SMARTY account - good luck fuzzy.
Thanks for your reply. I think you're right, it's likely only for new customers :-(. If so, it's sad as I thought SMARTY was different. Anyway, it's getting too complicated, having to read Ts & Cs etc, so I'm reverting to 12GB for £8 plan. I been intending to spending less time online anyway.
Thanks again for your help, fuzzy
Actually no, looks like that's not right! The 60Gb for £10 plan is available for existing users (if I've read the following correctly)...
4. To be eligible for this Promotion, you must:
a. be resident in the UK and over 16 years old;
b. be a new/existing SMARTY customer who accesses the SMARTY website or is on the 30GB plan (the“Eligible plan”)It's from "https://cdn.smarty.co.uk/files/smarty-promo-12Mth30GBDDFeb23.pdf"
regards, fuzzy
I think it goes on to say if you're an eligible existing customer, you need to use their online web chat to upgrade - good luck fuzzy.
Yes, but it seems, at least to me, somewhat over complex. I mean the dashboard displays a link "Change plan >" which takes me to a page displaying other plans I can change to (at next reset). I don't understand why it doesn't just include the "60GB for £10"plan on that page? As it is, it displays no £10 plan on that page! Smarty promotes itself as simple, and it is, but could be more simple, imo.
Anyway, thanks for your help, fuzzy.
P.S. The cynic in me suggests Smarty doesn't want to make it easy for their current users to change to the more generous offer.
