Forum Discussion

JuliaBr_2840955's avatar
JuliaBr_2840955
SMARTY Rookie
21-07-2024

How do I transfer an existing number held by someone else to my SIM?

I am taking over a position from someone else - they currently have the business number on their SMARTY account.  I have ordered my SIM but do not know how to transfer the number from their account to mine.

Can anyone please advise?

4 Replies

    • MSF's avatar
      MSF
      SMARTY Guru
      23-07-2024

      Rebekah_150  This looks like the OP is trying to transfer an account from one Smarty sim to another - is that even possible without first transferring out to another network via Pac and then back in again?

      At the bottom of this page it states that : SMARTY is a service that's just for consumers and is only intended for personal use.  So, how can a business do that then?

      • Rebekah_150's avatar
        Rebekah_150
        Team SMARTY
        23-07-2024

        Hey  MSF,

        We can't do a change of owner ship but could attempt to move the old SMARTY number to the new SMARTY account. You are correct that our services are not for business use only personal use.

  • MSF's avatar
    MSF
    SMARTY Guru
    22-07-2024

    JuliaBr_2840955 Firstly, Smarty do not support business accounts and so you will not be able to rely on assistance from them.

    Why doesn't the current holder simply give you the sim and all of the account details? Surely that would be a simple solution?