Forum Discussion

leedorney's avatar
leedorney
SMARTY Teamster
26-12-2023

How do I delete a card - from payment settings?

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11 Replies

  • EmrahDok_399800's avatar
    EmrahDok_399800
    SMARTY Pioneer
    23-12-2024

    I had the same problem and sorted it out with Tascha's recommended process. 

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    27-12-2023

    Hi leedorney 

    To get rid of payment info, first switch off auto renew & save changes. Then, turn off "securely store payment details", save changes & exit page. This will remove existing payment details and you'll then be able to enter the card details you want in your account.

    • DTyllye_2225432's avatar
      DTyllye_2225432
      SMARTY Commentator
      10-11-2024

      Are you doing this process on the app or a computer. As I've tried both ways and it seems to not work so far. 

      • MSF's avatar
        MSF
        SMARTY Guru
        10-11-2024

        DTyllye_2225432  Usually best on the website on a computer rather than the app which can be a bit cranky at times.

    • MatthewK_581082's avatar
      MatthewK_581082
      SMARTY Pioneer
      21-06-2024

      I have two cards saved. I want to delete one, do I have to still do this or can I not just highlight the card I do not want and then delete.

      • Nathan's avatar
        Nathan
        SMARTY Moderator
        21-06-2024

        I would suggest following the steps Tascha advised. Just to stop any future issues and give it a clean wipe 🙂 

  • MSF's avatar
    MSF
    SMARTY Guru
    26-12-2023

    leedorney Have you tried clearing Auto-renew and then changing payment details and then saving?

    • leedorney's avatar
      leedorney
      SMARTY Teamster
      26-12-2023

      Yes