How ban a caller?j

SarahRo_2093683 Block their number on your phone. However, some of the scammers can make their call look as if it comes from other numbers and so this doesn't always work.

Hi SarahRo_2093683 

Thank you for reaching out to our SMARTY community forum! I hope you're doing well.

As MSF mentioned, you would need to block the caller on your device, but this doesn't stop the caller from dialing from a different number.

In these situations, we would suggest a number change, this is a permanent way to stop the callers from reaching you.

Please be mindful when doing online purchases or subscriptions as these websites may use your number for marketing purposes. This is the most common way for scammers to get your number and make nuisance calls. 

If you require a number change, please speak to our support team here:

https://smarty.co.uk/contact

I hope this helps!

- Jodie