Forum Discussion

SeanFre_2217271's avatar
SeanFre_2217271
SMARTY Pioneer
24-08-2023

EU Roaming, no internet

I have no Internet access via mobile network in Europe but can make international calls. I have set up the APN as recommended by smarty but still have no luck.

Any ideas?

9 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-08-2023

    SeanFre_2217271 

    A couple of possibilities come to mind.

    1. Have you already roamed using 12Gb of data? That's the limit and you would need to buy a 1 or 3 day EU data roaming pass to continue.

    2. You may not have a good signal from the network you have linked to. Try disabling the auto-network function and manually link to those that become available until you find a decent one.

    3. Signal may not be great for data where you are.

    • SeanFre_2217271's avatar
      SeanFre_2217271
      SMARTY Pioneer
      24-08-2023

      Thanks for the reply.

      1. I haven't been able to use any of the 14gb allowance

      2. Signal shows 4 bars with an "R" above it. Same result whether automatically or manually selected operator network.

      3. I'm in the centre of Aachen, Germany so would expect good signal in a city.

      • Muhamma_2584577's avatar
        Muhamma_2584577
        SMARTY Rookie
        07-08-2024

        So it's not Working in Germany I mean we can't use Internet in Europe by using this sim?