Forum Discussion

TaibatC_3755114's avatar
TaibatC_3755114
SMARTY Maverick
05-03-2026

Day 23 Service Status Out of Service

Can anyone tell me why I constantly have Service Status: Out of Service?  I am a new Smarty Customer.  In 23 days I have only been able to use my phone twice. This is on the same day as contacting ...
Activation
Call Issues
Network
Porting
SMS Issues
Wi-Fi calling
Natalie's avatar
Natalie
SMARTY Moderator
05-03-2026

Hi TaibatC_3755114​,

I’m really sorry to hear that you’re having trouble with your SMARTY SIM card - I understand how frustrating and inconvenient that can be.

When you have a moment, please check that VoLTE is enabled on your device, as this can sometimes resolve the issue. While it’s not possible to speak directly with our Technical Team, our Webchat Team will be more than happy to escalate the matter to them for a full investigation if needed.

Natalie

  • TaibatC_3755114's avatar
    TaibatC_3755114
    SMARTY Maverick
    06-03-2026

    Settings > Mobile Network > Mobile Data > Wi Fi Calling Enabled

  • TaibatC_3755114's avatar
    TaibatC_3755114
    SMARTY Maverick
    06-03-2026

    Hello Natalie, 

    I have had many texts with Customer Service Agents/Live Web chat. 

    As many as 5 in one day. 

    Literally on the Web chat for hours. 

    Each person troubleshoots but does not escalate to a technician who can actually solve the problem. 

    The problem is not with my phone. 

    The problem is I need IMS registration. 

    I need someone at Smarty to kindly register my phone to have authorisation to use the Network. 

    Please...