Forum Discussion

StAidans's avatar
StAidans
SMARTY Pioneer
14-02-2025

Data Add-on

I have a data only plan for a mobile modem. The plan ran out of data on the 2nd Feb and I bought anther 5 GB on the 3rd. This shows on the payment part of my dashboard, but not on the tab next to usage. 

Something must have been added as I was able to use the modem for a few days, but after about 400 MB it has stopped. 

Add-ons

3 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    14-02-2025

    Hi StAidans 

    Thank you for reaching out to our SMARTY community forum! 

    Please reach out to our SMARTY support team so we can look into this for you!

    https://smarty.co.uk/contact

    - Jodie

    • StAidans's avatar
      StAidans
      SMARTY Pioneer
      14-02-2025

      Not sure how to do this as the link does not appear to lead to an option to make contact directly.

      • Tascha's avatar
        Tascha
        SMARTY Moderator
        15-02-2025

        Hi StAidans if you scroll down on that link you'll see it says 'start a conversation' which you can click to speak to our customer care team.