Forum Discussion

NealP's avatar
NealP
Team SMARTY
22-05-2025

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless y...
Add-ons
Data
overseas
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unlimited
WelshPaul's avatar
WelshPaul
SMARTY Centurion
01-06-2025

I’ve moved from SMARTY to iD Mobile because they’re cheaper. Here are my reasons for having an unlimited plan:


1. It brings me peace of mind. I wouldn’t consider myself a heavy user, but I do stream live TV, on-demand content including YouTube, and music. I also browse the web, send and receive emails, use various social media platforms, and communicate using VoIP and a variety of messaging platforms. I also use my mobile device as a hotspot occasionally, usually when travelling so I can use my laptop for all of the above reasons. 

2. I do use it abroad, but the 12GB fair usage SMARTY offer isn’t enough. My current provider has a 30GB fair use policy. I use, on average, 22GB of data when travelling abroad.

3. Increase the 12GB roaming limit, offer rest of world roaming passes, direct debit, eSIM and smart watch support would be nice too.

  • NealP's avatar
    NealP
    Team SMARTY
    04-06-2025

    WelshPaul great input, thanks very much. I'm not going to address each point (that's not the purpose of my initial query) but fully understand them, and, as I've said elsewhere I cannot make any promises, but some things you mention are under consideration.