Forum Discussion

NealP's avatar
NealP
Team SMARTY
22-05-2025

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless y...
Add-ons
Data
overseas
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Roaming
unlimited
TimBark_2277776's avatar
TimBark_2277776
SMARTY Pioneer
22-05-2025

I use a data only SIM for streaming WiFi to an Alexa device and TV in a camper van, via a 5G router. It works in UK but doesn't work in France... and 12GB would be too small a limit for the time periods involved

NealP's avatar
NealP
Team SMARTY
27-05-2025

Thanks, TimBark_2277776; valuable comments. The France thing is confusing; something we can look into. I assume you've set the device up for roaming? https://smarty.co.uk/roaming-setup

Completely understand the 12GB comment. One of the reasons we're asking these questions; what can we do to keep you happy. Thanks again.

  • MSF's avatar
    MSF
    SMARTY Guru
    27-05-2025

    NealP  The reason for asking the questions is to truly keep all customers happy??? You may be opening a can of worms that you cannot close again.

    The obvious answer will be 100% guaranteed super megabit speed internet, anywhere in the country, with included unlimited Roaming anywhere in the world and all for well under £20 per month. We all know that isn't possible though😔

    • NealP's avatar
      NealP
      Team SMARTY
      28-05-2025

      Hey, I made no promises. 😁

      You say obvious, but sometimes the obvious is ignore. Thanks for the reply, MSF  (remember, I made no promises.)