Forum Discussion

Nobbygonzo's avatar
Nobbygonzo
SMARTY Pioneer
05-04-2025

Call forwarding

New to Smarty and soon to leave if I can’t get this problem fixed. Call forwarding-does not work. Started with codes, getting error codes. Tried resetting phone as instructed by customer service. T...
Customer Support
Network
seb's avatar
seb
SMARTY Maverick
24-05-2025

It's been a while, but in case this helps someone else stumbling over this thread - like I did. The call forward codes are universal and used by many mobile networks. The codes on Smarty's help page are wrong - they are missing a * before and after the command code. The correct full codes are:

*67*[dest]#
*61*[dest]#
*62*[dest]#

I tried them on my Smarty sim and they work. It boggles the mind that nobody at Smarty noticed the error and fixed it so far

MSF's avatar
MSF
SMARTY Guru
25-05-2025

seb Have you raised this as a Complaint?

  • seb's avatar
    seb
    SMARTY Maverick
    25-05-2025

    I haven't yet - no. There doesn't seem to be a way to do it on the FAQ/help page. Is there somewhere else where this can be done?

    • MSF's avatar
      MSF
      SMARTY Guru
      26-05-2025

      seb Go to the 'Contact Us' link at bottom of this page and then there is a Complaint link at bottom of that section.

      • seb's avatar
        seb
        SMARTY Maverick
        26-05-2025

        Thanks for that - all done