Forum Discussion

Nicolas_1995210's avatar
Nicolas_1995210
SMARTY Pioneer
24-09-2025

Billed twice since June 2025?

I have been with smarty for a few years however, I have noticed some double payments since June this year??

How do you explain this?

Can I at least have your email address so that I can give you my details?

 

 

1 Reply

  • LouisK's avatar
    LouisK
    SMARTY Moderator
    28-09-2025

    Hi Nicolas_1995210​ 

    Thanks for getting in touch. We’re sorry to hear about the payment issue you’ve noticed—that’s definitely something we’d like to look into for you.

    For security reasons, we don’t handle account details here on the community, but if you contact our customer support team via chat at www.smarty.co.uk/contact, they’ll be able to investigate this for you and get it sorted.

    Best wishes,

    Louis

    SMARTY