Forum Discussion
Atrocious signal
Hey, Thank you for sharing this with us.
SMARTY is genuinely sorry to hear that you are experiencing network issues. We recognise how frustrating this can be, as we understand the significance of having a reliable connection, especially in today's world. Since this is a public community forum, there are limitations to what we can do. To investigate further, we would need to adhere to Data Protection regulations. I would advise contacting customer support: www.smarty.co.uk/contact/
Explain your situation to them, and they will look at ways to potentially enhance the network for you. If you'd like, you can also ask the representative you speak with to mention my name (Linsey), and I'll be more than happy to take a closer look. 😀
Linsey - Customer Excellence Team
After another lengthy online chat with Smarty this afternoon, they have concluded that - "We won't recommend using our SIM in this location". This is despite the Three network coverage map showing - "Yes, very good service.
Great news. You've got very good 4G coverage for calls, text, and mobile internet". This has been escalated, hopefully for correction.
I do at least admire the person to whom I have chatted being totally honest about this issue and a refund for my first payment has been actioned. We could have saved a lot of time if my earlier conversation had been equally 'up front'.
Back to EE for now and the search for a reliable provider will continue.
Thanks everyone for your contributions during my short stay!On the west coast of Scotland and Anglesey the signal is BAD/non-existant tho in a city is fine... 🙄
Thank you. I have had a very long chat session this afternoon but nothing yet resolved. I wil try your suggested contact route.
